Shipping policy

At Cafe de Lune, we're committed to getting your coffee and coffee accessories to you as quickly and carefully as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Shipping destination
  • Selected shipping method

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Domestic Shipping

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (where available)

International Shipping

  • Estimated delivery: 7–21 business days, depending on the destination and customs processing.

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs inspections, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number (when available). Tracking information may take up to 24 hours to become active.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

Lost, Stolen, or Delayed Packages

Cafe de Lune is not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier.

If your package is significantly delayed or appears to be lost, please contact us, and we'll do our best to help you work with the carrier to resolve the issue.

Damaged Orders

If your order arrives damaged:

  1. Take clear photos of the damaged packaging and products.
  2. Contact us within 7 days of delivery.
  3. Include your order number and photos so we can review your claim promptly.

International Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect or Missing Items

If you receive the wrong item or if an item is missing from your order, please contact us within 7 days of delivery. We'll work quickly to correct the issue.

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